vedoll.com is not responsible for lost or stolen packages. If you do not receive your shipment please contact the shipping company directly to file a claim.
vedoll.com is not responsible for packages delivered to the wrong address, due to misinformation given at the time of purchase. Please double check that all contact information is entered accurately before completing the transaction.
If a package is refused at the time of delivery, the customer will be responsible for the cost of shipping both to and from delivery address and a restocking fee. Please purchase mindfully.
We respect your privacy! Package contents and our website are not disclosed on box. All of our packages are either plain brown boxes or standard issued packaging from UPS, FedEx, or USPS. Occasionally we use opaque padded envelopes, but never for anything breakable or discernable. Return address is nondescript. Also, no catalogs will be mailed to your home.
98% of the time orders are processed and shipped within 24 hours (in stock items only) during the business week. Your order will be processed and shipped same business day if made before 10 am CST. Keep in mind that weekends and holidays are not considered business days by vedoll™, or our shipping partners. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. Your order may ship in more than one package. You will be notified of multiple shipments via an email shipment confirmation and all available tracking numbers will be provided to you.
Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday.
We are not responsible for delivery errors, especially if your address is incorrect, or not 100% complete.
On all international shipments once the shipment arrives into the destination country and customs received the package, the customs agents make all the final delivery arrangements. After tracking the package on www.trackdog.com and it states the package is in customs the customer can contact their local customs agents for final delivery information and arrangements.
Note:High Risk Countries: some countries that we have found to be risky as far as importing to with customs seizures and problems are India,Thailand, United Arab Emirates, Saudi Arabia, Malaysia, Kuwait, and South Korea. We take every effort to accommodate our customers but we cannot control deliveries to these countries.
Shipping Companies we use for shipping.
United States Postal Service, UPS, or FedEx for US orders, international carriers may vary (we promise times, not companies for international).
We do not accept COD orders.
Charges appear as vedoll™ MKTPLACE PMTS vedoll™.. You may not recognize this name after checkout as it does not match the name of this website, so please make a note of it.